FAQs 
Frequently Asked Questions
| Agent Advancement Center | Engagement |
| AgentNet | Membership |
| Cruise Space | Vacation.com Preferred Suppliers |
Agent Advancement Center (AAC)
What type of resources are available on the AAC?
Resources in the AAC are organized by type, those include:
- On Demand: online training sessions that are available 24 hours a day/ 7 days a week
- Virtual Classes: scheduled online classes with one the Vacation.com Training and Member Development staff
- User Documents: downloadable and printable documents
How do I navigate the Agent Advancement Center (AAC)?
The AAC is organized around Areas of Study or Products. As you navigate this site, many items are listed in more than one place, we want you to find resources as easily as possible. Topics under the "Areas of Study" header refer to the general category, so all Marketing resources are accessible under the same category. If you are familiar with the Vacation.com product names, you can access resources about specific programs, like AgentNet or Engagement, by clicking on their name under the "Product" header.
How do I use the search function on the AAC?
Another way for you to navigate the site is by entering search terms in the "Search" box at the top of the page. Your search results will reference the pages on which your terms appear. Searching works best when you are looking for all the resources on a particular topic or program.
Why are there duplicate menu options?
The AAC is organized with duplicate menus to help you gain familiarity with products you haven't learned about yet. So, when you click on "Technology," you have the option of viewing a "Technology" page that provides a brief description of the resources available to you, so you can quickly navigate to the appropriate section.
AgentNet
I have not accessed AgentNet in over 60 days and now I can’t. Why?
AgentNet users who do not access any portion of AgentNet for 60 consecutive days are automatically deleted. A new account needs to be created by the agency administrator for your office.
How do I obtain a user name for AgentNet?
Contact your agency administrator. They can create a new one for you, and edit existing names.
I am new to AgentNet. Will I have access to everything immediately?
You will have access to almost everything immediately. Some of the functionality however, may require a 72 hours “set-up” time before you can access them. For example all VacationPort content (promotions, specials and redemption instructions), access to the Engagement & e-Engagement site and Cruise Space require the 72 hour processing time. This processing time is also required for AgentNet VAX (If an agency has access VAX Vacation Access directly before Vacation.com, there still is a 72 hour “set-up” process.)
What do I do if I forgot my password for AgentNet?
If you click the link “Forgot Password” link you will be able to reset your password by answering the challenge question. You can set up your challenge question under “Administration” in AgentNet.
Why aren’t I able to access VAX from AgentNet? Every time, I click on AgentNet VAX, it doesn’t seem to go anywhere.
AgentNet VAX resets itself every 10 days, so you have not accessed AgentNet VAX during this time, you won’t able to get on. If this happens, contact AgentNet Tech Support at (800) 973-1211. You also should be sure you have your pop-up blocker disabled on AgentNet.
When I try to access VacationPort nothing happens when I click on the link, why?
This most likely indicates that your computer has a pop-up blocker installed. We suggest you disable your popup blocker when on AgentNet (you can set your popup blocker to do this automatically.) You can also disable your pop-up blocker by holding down the CTRL key AND clicking on the link with your mouse simultaneously. For more information, click here.
Cruise Space
I was on AgentNet, trying to find the Cruise Centre but could not find it. Can you tell me where it is?
The CruiseCentre will continue to service existing bookings, but it is now Cruise Space! The Cruise Space programs still contains our many blocked amenity departures and our ever popular Vacation Vignettes. To learn more, please visit the Cruise Space homepage located on AgentNet.
Where do I find the list of Vacation.com group departures?
Vacation.com has three types of group departures, Vacation Vignettes, Culinary Collection and Amenity Departure Dates. To access a complete list, click the “Cruise Space” link in AgentNet. From here, click either Vacation Vignettes, Culinary Collection or Amenity Departure Dates links. Both pages have links for the complete list of departures. You can also, click "Cruise Space" on the laft navigation and select which program you would like to learn more about.
Engagement
I want to register for Engagement, but I don’t have a link on AgentNet. What do I do?
Go to the enrollment site and select the "Enroll" link. Complete the online enrollment form (we'll need your client list in a digital format) and we'll contact you when your enrollment has been processed. It takes about 2-4 weeks for us to process your list upload, so enroll today!
I have submitted my client list for Engagement. How long will it be until I am able to place an order?
When you submit a client list for the first time, the process usually takes 3 weeks for processing. Within AgentNet, you can see the date the list was received under the Marketing tab. Once the list is “cleaned” and processed, you will begin to receive emails and faxes indicating that a mailer is available for them to order. You can check the “list in-date” requirements for any Engagement piece directly from within the Engagement site.
Membership
If I have questions about my membership and benefits, who can I call?
Membership services is here to answer any questions you have about your membership. They are available via “Live Chat” in AgentNet or by calling (800) 843-0733 between 9am-6pm EST.
Why do I need an Affiliation Letter if I pay membership dues every year?
Preferred suppliers require a current affiliation letter for member agencies to ensure the agency still is affiliated with Vacation.com. If Vacation.com does not have the letter, then we do not have any proof for suppliers when an agency has issues (commissions, overrides, Engagement mailers). To download a template, click here.
I receive both email and fax communications. How can I stop receiving faxes and how long will it take?
You can call, email or fax their request to Membership Services. Our Marketing Department pulls an updated report on Mondays, Wednesdays and Fridays. Therefore, except for any pre-scheduled faxes, the you should stop receiving faxes within 48 business hours of their request.
I am new to Vacation.com. How should I go about learning all of Vacation.com’s tools and resources?
Welcome to Vacation.com! We have many ways to help you learn about all the features and benefits of your membership. A great place to start is with the Vacation.com Orientation. You can sign up for this live webinar by clicking on the Training Calendar link at the top of this page. You can also access numerous resources within the AAC by viewing the Member Orientation page.
Vacation.com Preferred Suppliers
How do I find out who Vacation.com’s preferred suppliers are?
You can access that information under the Suppliers tab in AgentNet, or you can access it here:
- For the U.S. Preferred Supplier Quick Reference Guide, click here.
- For the Canadian Preferred Supplier Quick Reference Guide, click here.
